Golden Water Aquatics Return Policy:
- Returns Eligibility:
- Items must be returned within 30 days from the date of purchase.
- Items must be in unopened and resalable condition, with all original packaging and tags attached.
- Proof of purchase (receipt or invoice) is required for all returns.
- Non-Returnable Items:
- Chemicals, chemical tests and other liquids cannot be returned due to safety and health regulations.
- Custom made items (liners, safety covers, etc.) and special order items are not final sale and not eligible for refund/return.
- Refund Method:
- Refunds will be issued in the original form of payment (credit card, cash, etc.).
- If the original payment method is not available, store credit may be offered.
- Refund Process:
- To initiate a return, customers must bring the item(s) and proof of purchase to the store.
- The store staff will inspect the returned item(s) to ensure they meet the eligibility criteria.
- Approved returns will be processed, and refunds issued within 7-14 business days.
- Partial Refunds or Exchanges:
- In some cases, partial refunds or exchanges may be offered for items that are not in their original condition, or open box.
- Restocking Fees:
- A restocking fee may apply to certain returns, especially for larger or more specialized items.
- Online Purchases:
- Returns for items purchased online can be brought in store or contact us at info@goldenwateraquatics.com to initiate an online return. Shipping charges may apply.
- Warranty Claims:
- Items covered by a manufacturer’s warranty will be processed according to the warranty terms. Customers will need to contact the manufacturer directly for warranty claims.
- Final Sale Items:
- Items marked “As Is”, “Final Sale” or “Clearance” are not eligible for returns or refunds.
Golden Water Aquatics reserves the right to make final decisions on all returns and refunds.