Golden Water Aquatics

Refund and Returns Policy

Golden Water Aquatics Return Policy:

  • Returns Eligibility:
    • Items must be returned within 30 days from the date of purchase.
    • Items must be in unopened and resalable condition, with all original packaging and tags attached.
    • Proof of purchase (receipt or invoice) is required for all returns.
  • Non-Returnable Items:
    • Chemicals, chemical tests and other liquids cannot be returned due to safety and health regulations.
    • Custom made items (liners, safety covers, etc.) and special order items are not final sale and not eligible for refund/return.
  • Refund Method:
    • Refunds will be issued in the original form of payment (credit card, cash, etc.).
    • If the original payment method is not available, store credit may be offered.
  • Refund Process:
    • To initiate a return, customers must bring the item(s) and proof of purchase to the store.
    • The store staff will inspect the returned item(s) to ensure they meet the eligibility criteria.
    • Approved returns will be processed, and refunds issued within 7-14 business days.
  • Partial Refunds or Exchanges:
    • In some cases, partial refunds or exchanges may be offered for items that are not in their original condition, or open box.
  • Restocking Fees:
    • A restocking fee may apply to certain returns, especially for larger or more specialized items.
  • Online Purchases:
    • Returns for items purchased online can be brought in store or contact us at to initiate an online return. Shipping charges may apply.
  • Warranty Claims:
    • Items covered by a manufacturer’s warranty will be processed according to the warranty terms. Customers will need to contact the manufacturer directly for warranty claims.
  • Final Sale Items:
    • Items marked “As Is”, “Final Sale” or “Clearance” are not eligible for returns or refunds.

Golden Water Aquatics reserves the right to make final decisions on all returns and refunds.